ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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The following are true about Total Quality Management EXCEPT:
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Process Oriented
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Profit first
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Customer focus
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Multiple quality dimensions
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Explanation:
Detailed explanation-1: -(i) Quality can and must be managed. (ii) Everyone has a customer and is a supplier. (iii) Processes, not people are the problem. (iv) Every employee is responsible for quality.
Detailed explanation-2: -All of the following are characteristics of Total Quality Management (TQM) except: A TQM emphasized continuous improvement in all aspects of the product or service being offered.
Detailed explanation-3: -Planning: The first stage of TQM requires employees to identify any challenges or problems the company is having with operations. In this stage, employees may need to collect data to present these problems or challenges, such as poor reviews that reflect unhappy customers.
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