GENERAL KNOWLEDGE

Detailed explanation-1: -A complaint is an “expression of dissatisfaction made to or about an organisation, related to its products, services, staff or the handling of a complaint, where a response or resolution is explicitly or implicitly expected or legally required”1.

Detailed explanation-2: -A complaint may be defined as ‘an expression of dissatisfaction however made, about actions taken or a lack of action’. It is in everyone’s interest that concerns and complaints are resolved at the earliest possible stage.

Detailed explanation-3: -The expression of dissatisfaction must be about “the provision of, or failure to provide, a financial service or a redress determination”. The conduct of a review under an agreement such as the one in this case is not the provision of a financial service.

Detailed explanation-4: -noun. com·plaint kəm-ˈplānt. : expression of grief, pain, or resentment. : a cause or reason for complaining. the noise was her biggest complaint.

Detailed explanation-5: -Explanation: The expression of dissatisfaction with a product/service, either orally or in writing, from an internal customer or external customer, is called customer complaints.