GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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You will encounter difficult customers less frequently.
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Your customers will be happier.
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You gain valuable communication skills.
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Your boss will automatically give you a raise.
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Detailed explanation-1: -You gain valuable communication skills. Solving difficult-customer situations benefits you personally because you gain valuable communication skills that you will use in many situations throughout your life. It doesn’t mean that you will encounter these situations less frequently.
Detailed explanation-2: -Knowing how to deal with difficult customers can help you handle challenging situations-from unwarranted complaints to straight-up rude behavior. For example, you might have an angry customer who takes their frustration out on an employee, possibly raising their voice, speaking rudely, or even calling them names.
Detailed explanation-3: -As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Customer service is used in many jobs at every level. While traditionally you might think of customer care as a service from a business to a consumer, it is also applicable within a business.
Detailed explanation-4: -First and foremost, listen. Build rapport through empathy. Lower your voice. Respond as if all your customers are watching. Know when to give in. Stay calm. Don’t take it personally. Remember that you’re interacting with a human. More items •21-Feb-2023
Detailed explanation-5: -1.An Upset Customer. A Customer is Dissatisfied. A Customer Asks You to Bend the Rules. Your Product Isn’t Up to Standard. You Don’t know the Answer to a Customer’s Question. 29-Jun-2022