GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Learn about Argentina’s culture from reputable sources and adapt his communication style so that he doesn’t do something that will offend the client.
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Take an online course to learn French so Tom can fluently communicate with the client in his/her native language.
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Require the client to hire an interpreter to attend the meeting because this will reduce the risk of miscommunication.
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Tell Tom not to worry about language barriers and social differences because most Argentinians are familiar with the American customs.
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Detailed explanation-1: -Tom admits that he does not know much about Argentina’s culture and customs. What advice would best help Tom prepare for his meeting? Learn about Argentina’s culture from reputable sources and adapt his communication style so that he doesn’t do something that will offend the client.
Detailed explanation-2: -Positive customer relations give companies more insight into their customer’s problems because it creates an open channel of communication for relaying customer feedback. This leads to better individual interactions with customers, which builds up trust over time and influences their buying decisions.
Detailed explanation-3: -Just be patient. Agreeing first on common points is the best way to deal with impatient customers. Asking simple, polite questions with options is the best way to deal with argumentative customers.