GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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When the item is faulty
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When the item does not match the sample
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When the customer has changed their mind
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When the customer has been hurt by the item
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Detailed explanation-1: -If a customer changes their mind and wants a refund for a good or service you provided, you can refuse to give them one. But, you cannot refuse to give a customer a remedy if there was a legitimate fault with that product or service.
Detailed explanation-2: -The Consumer Protection Act gives consumer courts the option of directing the manufacturer to either repair the defective product or give a replacement or a refund. Manufacturers are most reluctant to replace defective goods and consumer courts too in most cases order repairs.
Detailed explanation-3: -45Right to a refund (3)A refund must be given without undue delay, and in any event within 14 days beginning with the day on which the trader agrees that the consumer is entitled to a refund.