GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Create tangible products
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Can be stored
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Lots of customer input
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Production and consumption generally occur at the same time
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Little customer involvement
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Detailed explanation-1: -Services are unique and four major characteristics separate them from goods, namely intangibility, variability, inseparability, and perishability.
Detailed explanation-2: -The differences between products and services are based on different factors, including tangibility, perishability, variability, and heterogeneity.
Detailed explanation-3: -Inseparability is a major characteristic of services. It means that services are generated and consumed simultaneously and can not be separated from their providers, whether they are people or machines.
Detailed explanation-4: -What are the typical characteristics of services? Services confer benefits; are tangible; are time-and place-dependent; are consistent; cannot be owned; and providers and consumers form part of the service. Services confer no benefits; are intangible; are time-and place-dependent; are inconsistent; cannot be owned.