Which of the following are the most suitable strategies in response to the key performance indicator-Number of customer complaints (choose 2 answers)

BUSINESS MANAGEMENT

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Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]

Which of the following are the most suitable strategies in response to the key performance indicator-‘Number of customer complaints’ (choose 2 answers)

A	Quality management-increased quality of output
B	Training and development
C	Investment in technology
D	Redeployment of resources

Explanation:

Detailed explanation-1: -KPIs (or Key Performance Indicators) are used to measure strategic objectives, that is, monitoring where an organisation is now in relation to where it wants to be in the future. KPIs can also be used to measure operational objectives, that is, monitoring the internal operational delivery on a daily basis.

Detailed explanation-2: -D. All of the above are examples of KPIs, i.e. Average customer satisfaction ratings, number of repeat customers, and sales revenue growth.

Detailed explanation-3: -Answer. Answer: The most popular KPI for measuring customer satisfaction is the CSAT. With it, you directly ask your customers to rate their satisfaction with your business, product, or service.

Detailed explanation-4: -Revenue growth. Revenue per client. Profit margin. Client retention rate. Customer satisfaction. 17-Aug-2022

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BUSINESS MANAGEMENT