GK
BUSINESS MANAGEMENT
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
The communication skills of employees.
|
|
|
The personal preferences of management.
|
|
|
The nature of the business.
|
|
|
The space available to display policies.
|
Detailed explanation-1: -What is a factor that affects a business’s selection of policies to guide its operations? Nature of the business. A business’s policies must be appropriate for the type of business. For example, a policy that might be appropriate for an investment business might be inappropriate for a hardware store.
Detailed explanation-2: -Rude and shoddy customer service is the top reason for why customers complain and leave a company. Customers perceive poor service as neglect of their feelings and do not hesitate to leave a company irrespective of its products and prices.
Detailed explanation-3: -Positive customer relations give companies more insight into their customer’s problems because it creates an open channel of communication for relaying customer feedback. This leads to better individual interactions with customers, which builds up trust over time and influences their buying decisions.