GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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greeting customers
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good working conditions for employees
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not returning customer phone calls
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a clean store
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Detailed explanation-1: -Examples of poor customer service: Customers can’t reach you. Poor automated phone prompts. Long wait times. Being transferred multiple times.
Detailed explanation-2: -Quality service is dealing with clients and customers in a respectful and helpful way. An example of quality service is a retail worker helping a customer process a return in an efficient and helpful manner.
Detailed explanation-3: -The store owner who remembers-and appreciates-repeat customers. The online merchant that sends personalized video message to each new customer. The online store that proactively addresses shipping issues. The associate who comes up with the perfect greeting. More items •26-Jul-2021
Detailed explanation-4: -Problem-Solving Skills. The number one skill you need to excel in for good customer service is problem-solving. Clear Communication. Friendly Attitude. Empathy. Business Acumen. Product/Service Knowledge. Strong Time Management. 31-Jan-2023