GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Accounting
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Questioning
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Selling
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Marketing
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Detailed explanation-1: -Inferior product or service. Not surprisingly, dissatisfaction with a product or service is a common cause of customer complaints. If your product doesn’t fulfill the expectations of your customers, or you make promises about a product that aren’t realized, you can expect customers to be unhappy.
Detailed explanation-2: -It is vitally important to handle a customer complaining about your service or products empathetically. In addition, a strong communication structure is required, in order to stay in control of the conversation and to achieve a successful outcome.
Detailed explanation-3: -Step 1: Dig deeper by asking the right questions. Step 2: Identify the type of customer you’re dealing with. Step 3: Respond to the customer quickly. Step 4: Present a solution, and verify that the problem is solved. Step 5: Log the complaint so you can track trends. 02-Jun-2022
Detailed explanation-4: -Listen and understand. Inform your team. Apologize. Find a solution. Record feedback. Follow up. Exceed expectations. 21-Feb-2023