GK
HUMAN RESOURCE MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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be quite confrontational when a customer is unrealistic.
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treat men and women workers quite differently.
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encourage high standards of performance at the call center.
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set high work standards for himself, and low standards for others.
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Detailed explanation-1: -Employees with a high power distance orientation accept status differences and are willing to comply with decisions made by powerful others (Chen and Aryee, 2007; Farh et al., 2007).
Detailed explanation-2: -Situational Leadership. Situational leadership, or leadership in context, means that leadership itself depends on the situation at hand. In sharp contrast to the idea of a “natural born leader” found in traits approaches to leadership, this viewpoint is relativist.
Detailed explanation-3: -A diversity training program aims to boost participants’ awareness about different types of diversity, appreciating differences among co-workers, and provide knowledge and strategies to enhance employees’ interpersonal and communication skills across diversity to help build a positive work environment.