GK
HUMAN RESOURCE MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Product development
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Service delivery
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Customer satisfaction
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All of the above
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Detailed explanation-1: -Answer. Explanation: The Product development, Service delivery and Customer satisfaction are the key components of a business process Re-engineering programme.
Detailed explanation-2: -During this lesson, viewers will learn about the 3 C’s: customers, competition, and change.
Detailed explanation-3: -What Are the Common Uses for Business Process Reengineering? Companies use Business Process Reengineering to improve the performance of key processes that affect customers by: Reducing costs and cycle times by eliminating unproductive activities and locating work in the most efficient and effective environment.
Detailed explanation-4: -What are the 7 steps of BPR implementation? Vision, Hypothesis, Mining, Design, Simulation, Go Live, and Monitoring.