GK
MARKETING MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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“Is it designed to last?”
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“Is financing available?”
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“Is delivery included?”
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“Is there a return policy?”
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Detailed explanation-1: -Which of the following guidelines should customer service professionals follow to meet the expectations of customers? Service professionals should strive to mask their feelings of anger, frustration, and pressure from customers.
Detailed explanation-2: -Stated simply, service is the manner in which a company and other employees treat its customers and each other as they deliver the company’s deliverables.
Detailed explanation-3: -A term used to describe businesses and organizations that are engaged primarily in service delivery. Service Sector is more accurate term, since many organizations provide some form of service to their customers even though they are primarily engaged in research, development and manufacture of products.
Detailed explanation-4: -Developing a product that meets the needs of the target market 2. Setting a price for the product 3. Distributing the product-getting it to a place where customers can buy it 4.