MANAGEMENT

Detailed explanation-1: -Open-ended questions are those that provide respondents with a question prompt and provide them a space in which to construct their own response. Closed-ended questions, alternatively, provide a question prompt and ask respondents to choose from a list of possible responses.

Detailed explanation-2: -What are closed-ended questions? Closed-ended questions are questions that can only be answered by selecting from a limited number of options, usually multiple-choice questions with a single-word answer, ‘yes’ or ‘no’, or a rating scale (e.g. from strongly agree to strongly disagree).

Detailed explanation-3: -Closed-ended survey questions give a limited set of answer options. As such they don’t allow the respondent to provide a unique or unanticipated answer, rather they offer specific customer feedback about a focused area. Examples of closed-ended questions are: Dichotomous or two-point questions: (e.g yes or no)

Detailed explanation-4: -The open-ended questions are questions that cannot be answered by a simple ‘Yes’ or ‘No’, and require respondents to elaborate on their answers. They are textual responses and generally used for qualitative analysis.