BUISENESS MANAGEMENT
CUSTOMER SERVICE
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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____ are behavior influences that come from a customer’s own needs.
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External commercial cues
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External social cues
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Internal physical cues
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Retailer cues
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Explanation:
Detailed explanation-1: -Internal factors include a consumer’s perception, learning and personality, while external factors include a consumer’s culture, social status, family and marketing activities.
Detailed explanation-2: -In general, there are four factors that influence consumer behaviour. These factors impact whether or not your target customer buys your product. They are cultural, social, personal and psychological.
Detailed explanation-3: -Situational influences are temporary conditions that affect how buyers behave. They include physical factors such as a store’s buying locations, layout, music, lighting, and even smells. Companies try to make the physical factors in which consumers shop as favorable as possible.
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