MANAGEMENT

BUISENESS MANAGEMENT

CUSTOMER SERVICE

Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
____ are behavior influences that come from a customer’s own needs.
A
External commercial cues
B
External social cues
C
Internal physical cues
D
Retailer cues
Explanation: 

Detailed explanation-1: -Internal factors include a consumer’s perception, learning and personality, while external factors include a consumer’s culture, social status, family and marketing activities.

Detailed explanation-2: -In general, there are four factors that influence consumer behaviour. These factors impact whether or not your target customer buys your product. They are cultural, social, personal and psychological.

Detailed explanation-3: -Situational influences are temporary conditions that affect how buyers behave. They include physical factors such as a store’s buying locations, layout, music, lighting, and even smells. Companies try to make the physical factors in which consumers shop as favorable as possible.

There is 1 question to complete.