BUISENESS MANAGEMENT
CUSTOMER SERVICE
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Customer strategy
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Channel strategy
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Product strategy
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Infrastructure strategy
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Detailed explanation-1: -The three major factors that affect modern customer satisfaction can be categorized as customer perceived quality, value, and service. By harnessing these factors, you are able to provide positive, consistent customer experiences and create true customer loyalty.
Detailed explanation-2: -Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.
Detailed explanation-3: -Customer Infrastructure means the computer servers, networks, other information technology hardware, platforms, systems and applications owned or operated by the Customer and in respect of which any Services are to be provided.