BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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A closed question:
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requires more than a yes or no and encourages the customer to provide more information.
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requires only a one-word or short answer.
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Either A or B
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None of the above
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Explanation:
Detailed explanation-1: -Closed questions are those that invite short, often one-word answers. The most common example of a closed question is a ‘yes’ or ‘no’ question. They also, however, include questions with short, factual multiple-choice questions.
Detailed explanation-2: -Open-ended questions are broad and can be answered in detail (e.g. “What do you think about this product?"), while closed-ended questions are narrow in focus and usually answered with a single word or a pick from limited multiple-choice options (e.g. “Are you satisfied with this product?” → Yes/No/Mostly/Not quite).
Detailed explanation-3: -Closed questions are useful when you are needing a specific response or a simple yes or no.
There is 1 question to complete.