BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Do not get involved in the situation.
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Quickly take your boss aside and provide the correct name.
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Wait until the client leaves, and then provide your boss with the correct name.
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Give the individual the correct name, and explain that your boss was not aware of a different person being responsible to provide the information.
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Detailed explanation-1: -Do not get involved in the situation. Quickly take your boss aside and provide the correct name. Wait until the client leaves, and then provide your boss with the correct name. Give the individual the correct name, and explain that your boss was unaware of a different person responsible for providing the information.
Detailed explanation-2: -Stay calm. Responding in kind will not solve anything, and it will usually escalate the situation. Instead, remind the customer that you are there to help them and are their best immediate chance of resolving the situation. This simple statement often helps defuse the situation.
Detailed explanation-3: -Q. Which of These assumptions do you consider wrong? Customer Centricity means: We do everything for the customer. Customer Centricity is not a new approach.
Detailed explanation-4: -The two surefire marketing strategies for small businesses – cooperation marketing and social proof – are designed to bring you more for less: maximum traffic and customers, at minimal spend. Cooperation marketing helps drive traffic to your website by partnering with other businesses.