A customer approaches the service desk with a toy doll. She says that she bought the doll for her nieces birthday a month ago and that the doll no longer speaks. Which of these should the associate say FIRST?

CUSTOMER SERVICE

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Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]

A customer approaches the service desk with a toy doll. She says that she bought the doll for her niece’s birthday a month ago and that the doll no longer speaks. Which of these should the associate say FIRST?

A	Are you sure that you bought this doll at this store? Do you have your receipt?
B	We’ve had a lot of complaints about this doll. You might want to contact the manufacturer.
C	We’ve never had any complaints about this doll before. What do you think your niece did to it?
D	With this kind of toy, it’s always best to check the batteries first. Let me check them for you

Explanation:

Detailed explanation-1: -Which of the following is not a way to control arrivals? Use of faster machines; Using a faster machine is changing the service rate not controlling arrivals. In a service system, when the average arrival rate is lower than the average service rate no waiting line will be formed.

Detailed explanation-2: -which of the following best defines a guarantee? agreement that the manufacturer will be responsible for any defect in the product and will replace or repair a product that is defective.

Detailed explanation-3: -What is meant by high-quality customer service? Consistently exceeding customer’s expectations for products and services received as well as the level of personal attention provided during the delivery. Creating profit for the operation is the first goal of high-quality customer service.

There is 1 question to complete.

MANAGEMENT

BUISENESS MANAGEMENT

CUSTOMER SERVICE