BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Your friend could always return them. If you’re unsure about the pans, maybe I could help you find something more appropriate. What are her hobbies?
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She’ll probably want to do more cooking when she sees these pans!
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I think it’s nice to give something you like. If she doesn’t like them, she can exchange them.
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I’m sure she’ll like them just like you do
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Detailed explanation-1: -I do like these pans but they’re a gift for my friend, and she doesn’t cook as much as I do. What would be your best response to a customer who is still undecided about making the purchase? A. Your friend could always return them.
Detailed explanation-2: -Stay calm. Responding in kind will not solve anything, and it will usually escalate the situation. Instead, remind the customer that you are there to help them and are their best immediate chance of resolving the situation. This simple statement often helps defuse the situation.
Detailed explanation-3: -When your customer asks you to make an exception to the company policy regarding warranties, you should probably: Check with your immediate supervisor or manager. When customers return merchandise, you should: Treat them with the same respect you would if you were making a purchase.
Detailed explanation-4: -A customer service center, also known as a contact center, is a specific part of an organization. The center is composed of customer representative staff. The main function is to manage all customer contacts. The customer service center is also an important part of customer relationship management.