BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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assume that his is just blowing off steam and ignore his complaints.
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check into the legitimacy of the complaints.
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ask for advice from your supervisor on the best way to handle the person.
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regard the complaints as accurate and take immediate steps to correct them.
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Detailed explanation-1: -There are two different ways to redirect when you’re not sure how to properly help a customer. One is to move them on by redirecting them to a different issue, and the other is to redirect them to another employee. If you can, you should first attempt to redirect them to a different issue.
Detailed explanation-2: -Email marketing is the most cost-effective way to advertise and promote your business.
Detailed explanation-3: -Q. Which of These assumptions do you consider wrong? Customer Centricity means: We do everything for the customer. Customer Centricity is not a new approach.
Detailed explanation-4: -Employers who screen candidates for customer service positions typically use the Criteria Basic Skills Test (CBST), a skills test that measures important skills and characteristics, such as verbal and communication skills, attention to detail, basic math ability, spelling, grammar and reading comprehension.