BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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A retail association sees that an electrical socket has wires exposed in an area where customers shop. The retail associate must:
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Secure the area and report the situation to management
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Call the custodian for assistance
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Do a temporary cleanup as best he/she can
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Nothing; maintenance will clean it up
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Explanation:
Detailed explanation-1: -When your customer asks you to make an exception to the company policy regarding warranties, you should probably: Check with your immediate supervisor or manager. When customers return merchandise, you should: Treat them with the same respect you would if you were making a purchase.
Detailed explanation-2: -What is the FIRST thing you should do if you find broken glass on the sales floor? Erect a barrier around the glass, or stand near the glass, to direct traffic away from it until it can be cleaned up.
There is 1 question to complete.