BUISENESS MANAGEMENT
CUSTOMER SERVICE
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Speed of delivery
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Free delivery on all items
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Price matching products that are cheaper elsewhere
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Guaranteed time of delivery
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Detailed explanation-1: -Amazon focuses on one simple measure of customer service quality: helpfulness. They regularly interacts with customers through non-intrusive and easy-to-use satisfaction surveys. The surveys are an effective tool for building sales and turning customers into loyal enthusiasts.
Detailed explanation-2: -We create and provide access to world-class entertainment through Amazon Originals, Prime Video, Audible, Twitch, Amazon Music, and more for customers to enjoy.
Detailed explanation-3: -Amazon’s current mission statement is, “To be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavours to offer its customers the lowest possible prices.” The company’s goals have always been customer-centric.