BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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listening while maintaining eye contact with the speaker
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listening and using positive body language
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listening and responding to the other person in a way that improves understanding
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listening while staying active by running, jogging, etc.
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Detailed explanation-1: -Active listening is the practice of preparing to listen, observing what verbal and non-verbal messages are being sent, and then providing appropriate feedback for the sake of showing attentiveness to the message being presented. This form of listening conveys a mutual understanding between speaker and listener.
Detailed explanation-2: -Active listening is a way of listening and responding to another person that improves mutual understanding. It is an important first step to defuse the situation and seek solutions to problems.
Detailed explanation-3: -What is the purpose of active listening? Active listening helps you build trust and understand other people’s situations and feelings. In turn, this empowers you to offer support and empathy. Unlike critical listening, active listening seeks to understand rather than reply.
Detailed explanation-4: -What Is Active Listening? Active listening requires you to listen attentively to a speaker, understand what they’re saying, respond and reflect on what’s being said, and retain the information for later. This keeps both listener and speaker actively engaged in the conversation.
Detailed explanation-5: -Active Listening Responses. Paraphrasing Restate the same information, using different words to more concisely reflect what the speaker said. Tests your understanding of what is heard by communicating your understanding of what the speaker said. Allows the speaker to ‘hear’ and focus on his or her own thoughts.