BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which of the following items would NOT be an appropriate finishing touch to your service?
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Call the customer to make sure he is satisfied with his purchase
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Send a handwritten note thanking the customer for his business
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Send a postcard thanking a customer for letting you help him select a gift for his wife
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Give the customer your business card & encourage him to return to the store
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Remember the customer’s name and use it when he comes in again
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Explanation:
Detailed explanation-1: -Customer service is the support you offer your customers-both before and after they buy and use your products or services-that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.
Detailed explanation-2: -Which of the following statements best describes why a client record system is called a “living” record? You should record basic information that allows you to stay in touch with customers and specific information that reminds you of their purchases and preferences.
There is 1 question to complete.