BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Food service assistants stands with their backs to the customer
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A food service assistant smiles and greets the customer politely
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A food service assistant chews her nails whilst waiting for her customer to make their choice.
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A chef shouts at a colleague when they make an error with a food order.
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Detailed explanation-1: -To recap, this includes: Making sure you and your staff are knowledgeable about the products you sell. Being available for customer questions and responding promptly (even if it’s negative feedback) Doing what you can to go above and beyond and make customers happy and feel special.
Detailed explanation-2: -What is good customer service? Good customer service means consistently meeting customers’ expectations. Great customer service is quick, easy, personalized, and empathetic. Companies that deliver excellent customer service take the time needed to understand the needs of their unique customer base.
Detailed explanation-3: -Listening, understanding your customer’s needs, thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. They may also refer other people to your business.