BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Flatter her-tell her she has taste and looks great
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Interact as if you are old friends
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Match what you say and your tone of voice to her personality
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Convince her that you know what is best for her to buy
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Detailed explanation-1: -Be Positive and Upbeat: Your tone should always start positive and upbeat. There’s a reason why, for decades, customer service leaders have been training representatives to smile while they’re on the phone. It’s because positivity, perhaps more than anything else, will translate onto your customers.
Detailed explanation-2: -For all customer service representatives, the tone of voice is so important when it comes to making customers feel at ease, assured and happy. This is particularly important for call centre agents, who cannot use facial expressions or body language to express themselves to the customer.
Detailed explanation-3: -Tone of voice in communication refers to how you utilise words or phrases to create an impact on the audience. Tone of voice helps a business to interact with its customers through the material it creates for marketing. It is also a powerful weapon for moulding the public’s view of them.