MANAGEMENT

Detailed explanation-1: -Customer service can significantly impact the customer’s perspective of overall experience. Reducing the level of effort required by the customer can increase the chances that a customer will be loyal-and failing to provide a low effort experience can just as easily fuel disloyalty.

Detailed explanation-2: -They are responsible for representing your brand when interacting with potential buyers. Customer service can break a company’s chance to turn a potential customer into a loyal customer. After a positive customer service experience, 89% of consumers report they are more likely to return and make another purchase.

Detailed explanation-3: -To recap, the difference between customer service and customer experience is simple: customer service is a single event within the customer journey when the customer reaches out for support, and customer experience refers to all the interactions a customer has with your brand.

Detailed explanation-4: -Reputation Damage If your business is online, a bad customer service experience can cause serious damage to your reputation. Angry customers often take to their keyboards and vent their frustrations online – be it in the form of a negative review, an irate tweet on Twitter, or something else.