BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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The customer seeking you out for future needs
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The customer never returning to your store
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A lost sales opportunity for you
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None of the above
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Detailed explanation-1: -Customer loyalty 91% of customers say a positive customer service experience makes them more likely to make a further purchase (source: Salesforce Research). Also, investing in new customers is five times more expensive than retaining existing ones (source: Invesp).
Detailed explanation-2: -Price Fixing | Federal Trade Commission.
Detailed explanation-3: -You also may want to consider shaking the person’s hand or moving from behind the counter to greet the customer. This is your chance to leave a lasting impression. When we communicate in person, 55 percent of the impact is made with body language, 38 percent with tone and seven percent with words.
Detailed explanation-4: -Evaluating whether the customers need your product or service and can afford it is known as qualifying.