BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Customers have the right to expect employees to be
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self serving
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open minded
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goal oriented
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well informed
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Explanation:
Detailed explanation-1: -They crave a personalized experience. They want you to solve their problems. They wish you would listen to them. They like you to be proactive.
Detailed explanation-2: -Why should employees act as if customers are their employers? Employees would not have jobs if there were no customers. (Without customers, there would be no need for employees).
Detailed explanation-3: -There are four key principles of good customer service: It’s personalized, competent, convenient, and proactive. These factors have the biggest influence on the customer experience.
There is 1 question to complete.