BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Call customer
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Understanding and influencing customers
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Customer go online to research potential purchases, check order status and etc..
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Analyzing customer data for effort
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Detailed explanation-1: -An individual who purchases products or services via the internet.
Detailed explanation-2: -What is Ecommerce? Ecommerce (or electronic commerce) is the buying and selling of goods or services on the Internet. It encompasses a wide variety of data, systems and tools for online buyers and sellers, including mobile shopping and online payment encryption.
Detailed explanation-3: -What is online market research? Online market research is a type of market research that leverages two types of data available online-the data you own and the data published by others. Collecting and analyzing this type of information can help you learn more about your target audience and right-size your offerings.
Detailed explanation-4: -According to their needs and behaviors, online shoppers fall into 5 categories: bargain-seekers, wandering customers, impulse buyers, need-based shoppers, and loyal customers.