BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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To help build customer loyalty, you should:
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Say what you’ll do and be very clear on what you are promising; make notes so you will remember
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Not risk disappointing a customer by telling him when you cannot make an exception
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Make exceptions, but be sure to let the customer know that you are making an exception and that your actions do not reflect standard practices
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A and C
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Explanation:
Detailed explanation-1: -Here we explore the “Three Rs”: Rewards, Relevance, and Recognition, a mnemonic coined by marketing executive Paulo Claussen, that can help brands understand key elements of strong and effective loyalty programs.
Detailed explanation-2: -Customer loyalty can help businesses cultivate repeat business and establish a base of customers they can rely on month after month, year after year. Repeat customers tend to spend more money on your brand than new customers because they trust your business.
There is 1 question to complete.