MANAGEMENT

Detailed explanation-1: -Screen Pop-ups. Small screen images that are programmed to appear on someone’s computer monitor when a Web site is accessed. Telephone Typewriter System (TTY) A typewriter-like device used by people with hearing disabilities for typing messages back and forth via telephone lines.

Detailed explanation-2: -Most people consider VoIP the alternative to the local telephone company. If you have an internet connection, you can call anyone without the need for traditional, local phone service or physical copper wires. All you need is high-speed internet and a VoIP service provider to handle the calls.

Detailed explanation-3: -Automatic Call Distributor System An Automatic Call Distributor (ACD) is a computerized telephony system that analyzes incoming calls and distributes them based on specific instructions that define how the calls are to be handled.

Detailed explanation-4: -Speech recognition, or speech-to-text, is the ability of a machine or program to identify words spoken aloud and convert them into readable text.

Detailed explanation-5: -Interactive voice response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients.