MANAGEMENT

Detailed explanation-1: -High customer retention means customers of the product or business tend to return to, continue to buy or in some other way not defect to another product or business, or to non-use entirely.

Detailed explanation-2: -Customer Delight Definition Customer delight is the process of exceeding a customer’s expectations to create a positive experience with your product or brand.

Detailed explanation-3: -Seeking constant feedback and making sure you always provide value are two of the most effective ways to build a loyal brand following.

Detailed explanation-4: -Remember to greet customers with a smile and a friendly hello when they enter your retail premises and say thank you and goodbye to them when they leave. If you’re talking on the phone, smile whilst you’re speaking, and on social media or live chat try to be personable and not corporate – or worse, scripted.