BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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How much do you want to spend?
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Do you want the red coat or the blue one?
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Why do want this type of coats?
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None of these are appropriate to continue
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Detailed explanation-1: -Cross-selling is a sales and marketing tactic used throughout the customer journey to get a buyer to spend more by purchasing a product that’s related and or supplementary to what’s being bought already. Cross-selling is a relatively low-lift way to increase revenue per order.
Detailed explanation-2: -Prospecting The first step in the sales process is prospecting. In this stage, you find potential customers and determine whether they have a need for your product or service-and whether they can afford what you offer.
Detailed explanation-3: -The salesperson’s job in the selling process is to consider the needs and wants of the customer at all phases of selling, from approaching the customer to reaffirming the buyer-seller relationship after the sale. The product offered should be capable of meeting the customer’s needs or wants.
Detailed explanation-4: -What is the best way for a sales associate to learn about new merchandise that has just come into your store? Read the labels and packaging information on the new product.