BUISENESS MANAGEMENT
CUSTOMER SERVICE
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
What should employees do to maintain a customer-service mindset?
|
|
decide how to spend their break time
|
|
|
listen to the words of soothing songs
|
|
|
maximize conversations with co-workers
|
|
|
devote their full attention to customers
|
Explanation:
Detailed explanation-1: -A good customer service mindset comes from putting yourself in the customer’s shoes, listening intently, empathizing with their needs, and doing what you can to make them happy. The end goal of a customer service mindset is to build a positive reputation for your company.
Detailed explanation-2: -Tips for great customer service Take the time to find out customers’ expectations. Follow up on both positive and negative feedback you receive. Monitor social media platforms for positive and negative comments. Ensure that you consider customer service in all aspects of your business.
There is 1 question to complete.