BUISENESS MANAGEMENT
CUSTOMER SERVICE
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Creating an overall enjoyable experience for the customer.
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Doing unto others before they do unto you.
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Completing customer feedback cards.
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The standards that help determine what is good, right, and proper.
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Detailed explanation-1: -In short, it is a discipline that identifies good or evil, just or unjust, fair or unfair practices, about moral duty. It is well-based standards that a person should do, concerning rights, obligations, fairness, benefits to society and so on.
Detailed explanation-2: -And, ethical standards include standards relating to rights, such as the right to life, the right to freedom from injury, and the right to privacy. Such standards are adequate standards of ethics because they are supported by consistent and well-founded reasons.
Detailed explanation-3: -Mackenzie points out that ethics is a general study of ideal involved in human life. Dewey says that the subject matter of ethics is to point out what is right and good in conduct. G. E. Moore considers supreme good as subject-matter of ethics.
Detailed explanation-4: -Ethics are the set of moral principles that guide a person’s behavior. These morals are shaped by social norms, cultural practices, and religious influences. Ethics reflect beliefs about what is right, what is wrong, what is just, what is unjust, what is good, and what is bad in terms of human behavior.
Detailed explanation-5: -Derived from the Greek word “ethos”, which means “way of living”, ethics is a branch of philosophy that is concerned with human conduct, more specifically the behaviour of individuals in society.