MANAGEMENT

Detailed explanation-1: -What should you do to demonstrate a customer service mindset in the following situation: An irate business customer yells at you because of a billing error? Make sure the mistake is corrected. Get as upset as the customer. Call the person’s supervisor to complain about the customer’s attitude.

Detailed explanation-2: -It’s about making sure they feel taken care of and respected, and it starts the moment someone gets in touch with you. A good customer service mindset comes from putting yourself in the customer’s shoes, listening intently, empathizing with their needs, and doing what you can to make them happy.

Detailed explanation-3: –Acknowledge what the customer has said.-Demonstrate your willingness to help the customer.-Include a question or phrase that will encourage the customer to give you more information that will help you identify their needs.-Demonstrate that you have knowledge about the product they’re interested in.