BUISENESS MANAGEMENT
CUSTOMER SERVICE
Question
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Detailed explanation-1: -Retail Course Subjects Candidates in retail courses are taught retail management concepts, trends, market segmentation, pricing, merchandising, relationship marketing, information technology in retailing. This will help candidates to build their awareness in brands, marketing, strategies and retail philosophies.
Detailed explanation-2: -What is Retail Customer Service? Retail customer service is about providing customers with relevant (and timely) assistance, to help them solve their problems and to meet their needs and expectations.
Detailed explanation-3: -Retail Categories The Census Bureau divides retail sales into 13 categories.
Detailed explanation-4: -“Service level” is expressed as a percent of time the retailer is in stock on key items and is expressed as a percentage. If you have a service level of 67% that means that 2/3 of the time you will be able to fulfill the consumers request to purchase specific goods.