BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Convince him that your brands are better
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Get permission from him to show the items you do have that meet his needs
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Tell him that he won’t find anything better than what you have
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Smile and listen politely, but don’t tell him you don’t have his brand; show him your items anyway
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Tell him you don’t carry that brand then excuse yourself to serve someone else
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Detailed explanation-1: -How would you handle a situation where a customer wants a brand that you don’t carry? Get permission from him to show the items you do have that meets his needs.
Detailed explanation-2: -Spend more time listening and asking Instead, gently get to the root of the question. It might be that the customer is asking about a product or service you don’t even offer. If that’s the case, you can simply inform them that they can seek the answer from the appropriate authority.
Detailed explanation-3: -By politely answering the customer that the requested product stock is over and it will be re-stocked, and will email him when available. If the customer is in urgent need than you can request one of companies you know who has the product and can offer it to him for this time.
Detailed explanation-4: -Give them time to talk Giving them time to express their minds will help you to understand the situation and give the customer time to work out their thoughts and feelings. It can be tempting to talk over them, but you should wait until there is a natural lapse in the conversation.