BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Will make customers suspicious of your ability to remember details
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Requires an expensive computer system
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Can help you provide more personalized service to returning customers
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Will help you target market to them
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Detailed explanation-1: -Knowing who is buying from you, how often, and having contact details allowing you to be able to keep in touch with them will be invaluable in sales, marketing, customer service, even financial forecasting, and will keep your business customer-focused.
Detailed explanation-2: -The more you record about your clients, the better you will sell and the better customer support you will provide. In this article, you’ll learn how to effectively record customer information, which are the most important, and how you can put them into practice.
Detailed explanation-3: -Which of the following statements best describes why a client record system is called a “living” record? You should record basic information that allows you to stay in touch with customers and specific information that reminds you of their purchases and preferences.