MANAGEMENT

BUISENESS MANAGEMENT

CUSTOMER SERVICE

Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
Human resource, expected behaviour of service providers, atmosphere, tangibles and technology are examples of product strategy that impacting on customer service.
A
True
B
False
C
Either A or B
D
None of the above
Explanation: 

Detailed explanation-1: -HR ensures people with the right qualities and ideal personalities can successfully make customers happy. The ability to listen, be optimistic and solution-oriented while handling stress are perfect customer service professionals’ attributes.

Detailed explanation-2: -Increased customer loyalty Product service management looks at ways of building long-term relationships by offering personalized services which are tailored to customers’ specific needs. Additionally, it develops products that will meet their expectations in terms of quality at different price points.

Detailed explanation-3: -The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration.

Detailed explanation-4: -The two surefire marketing strategies for small businesses – cooperation marketing and social proof – are designed to bring you more for less: maximum traffic and customers, at minimal spend. Cooperation marketing helps drive traffic to your website by partnering with other businesses.

There is 1 question to complete.