BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Customers who did not enjoy their experience, will recommend the business to friends.
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Customers who enjoy their experience, will spend more money.
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The business will not expand.
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The business will get bad reviews.
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Detailed explanation-1: -Benefits of providing good customer service Satisfied customers are also less likely to leave a negative review. Customers are loyal and make repeat purchases – happy customers are more likely to choose the same business the next time they need the same product or service.
Detailed explanation-2: -With top notch customer service, companies can cut down on customer acquisition costs and develop a loyal following. Loyal customers even bring companies more business. They convince other prospects to purchase your brand and that is great free advertising for any business.
Detailed explanation-3: -Exceptional customer experience builds a foundation of loyalty and improves customer retention. People are looking for high-quality products and services at an optimal price. Customers are willing to pay more for the same products and services if they feel the companies are providing extra value through interactions.
Detailed explanation-4: -Increase revenue. Improve customer satisfaction. Boost brand loyalty and advocacy. Gain a competitive advantage.