BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Telling any children to behave themselves while their parent makes this important decision
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Suggesting that the customer might want to make this shopping decision when he is alone and can concentrate
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Giving other service to those in the party, such as offering a chair or a cup a refreshment
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Remind the customer of the kids’ zone area
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Detailed explanation-1: -If you don’t understand someone, don’t pretend you do; ask questions that will help you understand. When speaking with a person who is deaf or hard of hearing, speak clearly, face the person, and don’t cover your mouth.
Detailed explanation-2: -Take the conversation offline It would be best if a representative of your company offered to meet the customer to discuss the issue further. In cases when that would be too much to ask, a management-level representative may also just call the client and present ways by which you can make up for the mistake.
Detailed explanation-3: -There are two different ways to redirect when you’re not sure how to properly help a customer. One is to move them on by redirecting them to a different issue, and the other is to redirect them to another employee. If you can, you should first attempt to redirect them to a different issue.
Detailed explanation-4: -What is it called when a customer buys something they did not plan on buying until they saw it? Impulse Buy.