BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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If your company does not have a manual that describes all the major product warranties, you should:
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Avoid talking about warranties with your customers
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Create your own by making copies of the various product warranties and related information
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Decide on a general, neutral comment you can make if customers ask you about a warranty
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Open up the package and read the warranty to them
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Explanation:
Detailed explanation-1: -The company’s return policy should always be clearly displayed in writing. . If the return policy is clearly displayed, it is not necessary to mention it to the customer at the time of the sale.
Detailed explanation-2: -which of the following best defines a guarantee? agreement that the manufacturer will be responsible for any defect in the product and will replace or repair a product that is defective.
Detailed explanation-3: -Warranty. Promise made by the seller to the consumer that the seller will repair or replace a product that does not perform as expected.
There is 1 question to complete.