BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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If your store does not offer the particular product of service the customer is looking for, your first option should always be to:
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Convince the customer he doesn’t need it anyway
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Suggest alternatives that your store does carry
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Immediately refer him to a competitor
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Inform him of the drawbacks of the product he is seeking
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Explanation:
Detailed explanation-1: -which two ways can customer service and support affect sales? more sales through customer evangelists. increased sales through responsivness and personalization. selling products directly to end cutomers for a profit, either in-store, mail-order, or by phone.
Detailed explanation-2: -Terms in this set (20) Which of the following forms of marketing involves talking with buyers before, during, and after the sale? Trust-based relationship selling focuses on: adding value to a customer’s business over and extended period.
Detailed explanation-3: -Price Fixing | Federal Trade Commission.
There is 1 question to complete.