BUISENESS MANAGEMENT
CUSTOMER SERVICE
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
It will be costly if you lose loyal customers due to poor service
|
|
|
it’s expensive to train employees so this is an invalid statement
|
|
|
poor customer service increases profit potential
|
|
|
good customer service decreases profit potential
|
Detailed explanation-1: -Customer service is the support you offer your customers-both before and after they buy and use your products or services-that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.
Detailed explanation-2: -Customer service is the interaction between the buyer of a product and the company that sells it. Good customer service is critical to business success, ensuring brand loyalty one customer at a time.
Detailed explanation-3: -Good customer service means consistently meeting customers’ expectations. Great customer service is quick, easy, personalized, and empathetic. Companies that deliver excellent customer service take the time needed to understand the needs of their unique customer base.
Detailed explanation-4: -Customer service is the support you offer your customers from the moment they first contact your business to the months and years afterward. Providing good customer service means being a reliable partner to your customers-it goes beyond helping them troubleshoot, use, and make informed decisions about your product.