BUISENESS MANAGEMENT
CUSTOMER SERVICE
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Customer purchases
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Customer interests
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Follow-up activities
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All of the above
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Detailed explanation-1: -What data should it contain? The name, surname, email address, birth date, known allergies, sometimes medications the client takes on a regular basis. Customer card cosmetology templates are usually more complex, with a few more sections for more sensitive data.
Detailed explanation-2: -Which of the following statements best describes why a client record system is called a “living” record? You should record basic information that allows you to stay in touch with customers and specific information that reminds you of their purchases and preferences.
Detailed explanation-3: -It provides a clear record of products or treatments that a client has had to help you track progress and replicate the same service in the future. It also helps you to stay sure of what works best for your clients, so that you can provide the best customer care and service for them.