MANAGEMENT

Detailed explanation-1: -Essentially, the acknowledgement step helps you to pause your own thought process and ensure you are best serving the patient. It may make the immediate conversation longer, but it serves the organization better in the long run by demonstrating to patients that they are respected.

Detailed explanation-2: -An acknowledgement statement refers to the phrasing a person uses to recognise and validate a situation and how the other person feels. They help the agent demonstrate that they have not only heard but have also understood the customer.

Detailed explanation-3: -Customers need options when they’re getting ready to make a purchase from a company. Offer a variety of product, subscription, and payment options to provide that freedom of choice. Customers need information, from the moment they start interacting with your brand to days and months after making a purchase.