BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Tell customers that they can find the store number in the phone directory
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Check to make sure creating your own will not violate company policy
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Tell the customer that the company is too cheap to give you business cards
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Tell customers your name and phone number and offer them a pen to write it down
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Detailed explanation-1: -Tell the custoemrs your name and phone number and offer them a pen to write it down.
Detailed explanation-2: -Hand the business card facing the person receiving it. Never write on the card of another person unless so directed. Business cards are exchanged at the start or end of the meeting. Don’t ask for business cards in front of a group of people; do this privately.
Detailed explanation-3: -What Is a Customer? A customer is an individual or business that purchases another company’s goods or services. Customers are important because they drive revenues; without them, businesses cannot continue to exist.
Detailed explanation-4: -Which of the following statements best describes why a client record system is called a “living” record? You should record basic information that allows you to stay in touch with customers and specific information that reminds you of their purchases and preferences.